Terms & Conditions

Effective Date: 1st March 2023

Welcome to www.renergie.co (“Website”). By accessing or using this Website, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please review them carefully. If you do not agree with these Terms, you should not use this Website.

1. Introduction

This Website is owned and operated by The Renergie Company Ltd, a company registered in England and Wales. Our services include the provision of Renewable Energy technologies, Solar PV, Battery Energy Storage, Air Source Heat Pumps and Air Conditioning, as described on this Website. These Terms govern your use of the Website.

2. Use of Website

  • Eligibility: By using this Website, you confirm that you are at least 18 years of age, or if younger, you have obtained parental consent to use the Website.
  • Purpose: This Website is designed to provide information about our services. It is not an eCommerce platform, and no goods or services are sold directly through the Website.
  • Prohibited Activities: You agree not to use the Website:
    • To engage in any unlawful activity.
    • To transmit any harmful or malicious software, including viruses or spyware.
    • To attempt to gain unauthorised access to the Website, servers, or databases.
    • For commercial purposes, other than in connection with services offered by [Your Company Name].

3. Services

  • Service Descriptions: We strive to ensure that the descriptions of services on our Website are accurate and up-to-date. However, service availability and details are subject to change without notice.
  • Quotes and Contracts: Any quotes or estimates provided on the Website are for informational purposes only. Binding contracts for services are only formed once confirmed in writing (email, post) between you and The Renergie Company Ltd.
  • No Guarantee: We do not guarantee that the services offered through our Website will meet your requirements, nor do we warrant that the Website will be available without interruption or error.

4. Intellectual Property

  • Ownership: All content on this Website, including but not limited to text, images, graphics, logos, and code, is the intellectual property of The Renergie Company Ltd unless otherwise stated. It is protected by copyright, trademark, and other applicable laws.
  • Use of Content: You may view, download, and print content from the Website for personal, non-commercial use only. Any other use, including copying, modifying, distributing, or exploiting content, is strictly prohibited without prior written permission from The Renergie Company Ltd.

5. Limitation of Liability

  • Website Availability: We do not guarantee that the Website will be secure, free from errors, or available at all times. You use the Website at your own risk.
  • Indirect Damages: In no event will The Renergie Company Ltd be liable for any indirect, special, or consequential damages, including loss of profits or data, arising from the use of or inability to use the Website.
  • Direct Damages: Our liability for direct damages resulting from the use of this Website will be limited to the amount of £[Insert amount] or the cost of the services provided, whichever is less.

6. External Links

The Website may contain links to external websites or resources provided by third parties. These links are provided for your convenience. We do not endorse or assume responsibility for the content, products, or services provided by third-party websites. Your use of such websites is governed by their terms and conditions.

7. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using the Website, you consent to our collection and use of your data as outlined in the Privacy Policy.

8. Changes to These Terms

We may revise these Terms from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email. Your continued use of the Website following the posting of changes constitutes your acceptance of the revised Terms.

9. Governing Law

These Terms and your use of the Website shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to the use of this Website will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Insurance

The Renergie Compnay Ltd is insured to £2million Public Liability and £10m Employers Liability by Ark Insurance Ltd.

11. Contact Information

If you have any questions about these Terms or the Website, please contact us:

The Renergie Company Ltd
Email: [email protected]
Phone: 01184 050257
Address: 10 Beech Court, Hurst, Reading, Berkshire, RG10 0RQ

12. Customer Feedback and Complaints Procedure

We are committed to providing the highest standard of service, and we value your feedback. If you have any feedback, concerns, or complaints about the services we provide, please follow the procedure outlined below:

  • Feedback: We welcome feedback on our services. You can provide feedback by contacting us directly via email at [insert email] or by phone at [insert phone number].
  • Complaints: If you are not satisfied with the service received, you can raise a formal complaint by contacting us using the details in section 10.

We aim to acknowledge all complaints within 5 working days and resolve them as soon as possible, typically within 28 days. If we require more time to investigate, we will keep you informed of our progress.

If you are not satisfied with our response or how we have handled your complaint, you can escalate the matter through TrustMark for further assistance. 

13. Alternative Dispute Resolution (ADR)

In the event that your complaint is not resolved to your satisfaction, you have the option to engage in Alternative Dispute Resolution (ADR) through TrustMark.

TrustMark is a government-endorsed quality scheme that ensures a high level of protection for customers, providing an independent and impartial dispute resolution process if needed. ADR aims to resolve disputes without going to court and is a straightforward, cost-effective process.

For more information on how to escalate a complaint to TrustMark and initiate ADR, please visit the TrustMark Dispute Resolution page here.

14. TrustMark Customer Charter

As part of our commitment to meeting the high standards set by TrustMark, we adhere to the TrustMark Customer Charter, which outlines the rights and protections afforded to customers. The charter sets out the standards of service you can expect from TrustMark-registered businesses like ours.

You can view the TrustMark Customer Charter by following this link: TrustMark Customer Charter.